Terms of Service
Last updated: February 5, 2026
Please read these Terms of Service ("Terms") carefully before using EZSafeBill.com (the "Site") operated by Secure Live Media, LLC ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using this Site, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Site.
2. Description of Services
EZSafeBill.com is a billing support website that provides:
- Customer support for billing inquiries
- Information about charges appearing on your financial statements
- Assistance with subscription cancellations and refunds
- General billing-related information and FAQs
We act as the billing descriptor for various partner websites. When you see "EZSAFEBILL" on your statement, it corresponds to a purchase made on one of our partner sites.
3. Eligibility
You must be at least 18 years of age to use this Site. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
4. User Responsibilities
When using our Site or contacting our support team, you agree to:
- Provide accurate and complete information
- Only inquire about transactions associated with your own accounts
- Not impersonate another person or misrepresent your identity
- Not use the Site for any unlawful purpose
- Not attempt to gain unauthorized access to our systems
- Treat our support staff with respect
5. Payment Methods
We accept the following payment methods for purchases made on our partner sites:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Google Pay
All payments are processed securely through our third-party payment gateway. We do not store full card numbers or complete payment credentials on our systems.
5.1 Google Pay
If you choose to pay using Google Pay, your transaction will be processed using a secure payment token provided by Google. Your use of Google Pay is subject to Google's own terms and conditions, including the Google Pay API Terms of Service and Google Pay API Acceptable Use Policy. Google Pay is a trademark of Google LLC.
6. Billing and Refunds
6.1 Charges
Charges appearing as "EZSAFEBILL" on your statement are for purchases or subscriptions made on partner websites. The specific terms of your purchase, including pricing and billing frequency, are governed by the terms of the partner site where you made the purchase.
6.2 Cancellations
You may request cancellation of a subscription at any time by contacting our support team. Upon cancellation:
- No further charges will be made to your payment method
- You will retain access to your subscription until the end of your current billing period
- Cancellation does not automatically entitle you to a refund of previous charges
6.3 Refunds
Refund requests are evaluated on a case-by-case basis. Factors considered include:
- Time elapsed since the charge
- Usage of the purchased service
- Reason for the refund request
- Terms of the partner site where the purchase was made
Approved refunds typically appear on your statement within 5-10 business days.
7. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Secure Live Media, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
8. Disclaimer of Warranties
THE SITE AND ALL CONTENT, INFORMATION, AND SERVICES PROVIDED ARE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY OR COMPLETENESS OF INFORMATION
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SECURE LIVE MEDIA, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits or revenue
- Loss of data
- Loss of business opportunities
- Personal injury or property damage
Our total liability for any claim arising from your use of the Site shall not exceed the amount you paid to us, if any, in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Secure Live Media, LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Site
- Your violation of these Terms
- Your violation of any rights of a third party
- Any content you submit or transmit through the Site
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party websites is at your own risk.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
13. Termination
We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the federal or state courts located in Delaware.
15. Dispute Resolution
Any dispute arising from these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Secure Live Media, LLC regarding your use of the Site and supersede all prior agreements and understandings.
18. Contact Information
If you have any questions about these Terms, please contact us:
- Email: support@ezsafebill.com
- Phone: 866-762-7270 (available 24/7)
- Mail: Secure Live Media, LLC, 200 Continental Drive, Suite 401, Newark, Delaware 19713