Privacy Policy

Last updated: February 5, 2026

Secure Live Media, LLC ("we," "us," or "our") operates EZSafeBill.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact our support team.

Information We Collect

We collect information that you voluntarily provide to us when you contact our support team:

• Contact Information: Name, email address, and phone number
• Payment Information: Last 4 digits of your payment card (for verification purposes only). We do not collect or store full card numbers, Google Pay tokens, or other complete payment credentials.
• Transaction Details: Transaction IDs, dates, and amounts related to your inquiry
• Communication Records: Records of your communications with our support team

Information We Do NOT Collect

We value your privacy. Our website:

• Does NOT use cookies for tracking
• Does NOT use Google Analytics or any third-party analytics
• Does NOT track your browsing behavior
• Does NOT sell or share your data with advertisers

How We Use Your Information

We use the information we collect solely to:

• Respond to your support inquiries and requests
• Process cancellations and refunds
• Verify your identity for account-related requests
• Maintain records of support interactions
• Comply with legal obligations

Payment Processing & Google Pay

We accept various payment methods, including credit/debit cards and Google Pay, for purchases made on our partner sites. When you use a payment method to complete a transaction, your payment information is processed as follows:

• Google Pay: If you choose to pay with Google Pay, your payment credentials are encrypted by Google and transmitted as a secure payment token to our payment processor, RocketGate. We do not receive, store, or have access to your full card number, expiration date, or CVV from Google Pay transactions.
• Payment Processor: All payment transactions are processed by our third-party payment gateway, RocketGate. RocketGate receives the encrypted payment token (for Google Pay) or card details (for direct card payments) to authorize and process the transaction. RocketGate's handling of your payment data is governed by their own privacy policy and PCI DSS compliance standards.
• What We Retain: For customer support and record-keeping purposes, we retain only limited transaction information such as the last 4 digits of your card, transaction amounts, dates, and reference numbers. We do not store full card numbers or Google Pay tokens.

Your use of Google Pay is also subject to Google's Privacy Notice and Google Payments Terms of Service.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With third-party companies that help us process payments or provide customer support tools, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• PCI DSS compliant payment processing through our payment gateway
• Encrypted payment tokens for Google Pay transactions (decryptable only by our payment processor)
• Secure storage of customer records
• Limited employee access to personal information
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration of your business relationship with us plus any period required by applicable law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined under the CCPA.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Our services are operated in the United States. If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: support@ezsafebill.com
• Phone: 866-762-7270 (available 24/7)
• Mail: Secure Live Media, LLC, 200 Continental Drive, Suite 401, Newark, Delaware 19713